It seemed that I would have resolution as he text the instructions. I purchased and pre-paid for a table set in January and was told it was coming on a truck the next day and would be available for me by February 1 at the latest. We were greeted almost immediately and the place was bustling with employees. I have called and been promised call backs by managers and still have yet to hear anything. 16) for a Maytag dryer "Like New- Out of the Carton" to be delivered and installed. Shar pei dove 2-piece sectional with chaise chaise black. Found out it's a 3rd party service, no problem. The whole process was excellent!
This sofa is customizable in five optional arm styles and three optional leg styles. Fast forward two weeks to today, I finally moved in to my first place with my fiancé which is supposed to be an exciting day. When my mom got there the manager, Sam (the absolute worst manager I have ever come across), stated that she was 20 days past her refund date. If they were still coming it would have been reasonable to call ahead. I suggest that you go to a more honest, reputable dealer for your appliance needs and save yourself a headache. I need the store manager to call me so that I can come in tomorrow to resolve this issue ASAP. The St. Louis store one of the worst experiences I've ever had. Which I completely understand! Aaron took care of me and gave me the best deal for living room furniture and bedroom set. She helped us pick out the perfect sofa and when I found out my apartment was too small to fit it, she helped us exchange it effortlessly for a smaller sofa and a queen size mattress. This is the supervisor mind you! This is with a 4-inch memory foam on top as well. Sharpei dove 2-piece sectional with chaise design. Sunday comes around, the truck driver calls to confirm our furniture, and they didn't put any of the couches in the truck and had to go back to the store to get them. I needed a new mattress bad, so I applied for their American First finance option on their website.
I normally do not write reviews. Shar pei dove 2-piece sectional with chaise chaise blue. However, one random online search, and one phone call to American Freight later - I have a new sofa! We made our claim and were told we had to wait to hear from the manufacturing company to see if they were covering it or if the protection will. I love my set and our couch cover came in about 3/4wks early, but because of their deceptive practices, I wouldn't dare walk foot in this place ever again. This is THREE WEEKS after my purchase that was supposed to take less than a week.
The manager at this location is s complete a** ( yeah I said it) they gave me a broken table and he told me I had to wait 2 months to receive another one in the rudest way possible ( really, 2 months and it was delivered same day) Mind you I bought plenty of furniture from them previously but he insisted on giving me the run around. Initially went to American Freight on 03/12 to purchase a bedroom set. Prior to the delivery we were told multiple times by the person at American Freight that we would not have to pay another delivery fee but indeed, we ended up paying another delivery fee. They had their cell phones out, they talk to each other when with the customer, they take forever to get anything done. We've been here several times and always have a great experience. Extremely poor quality furniture. The reason for me writing this review was Richard. We got a couch, and after researching it for 6 months, he gave us a fantastic deal.
If they mess up your order, it will take months to settle it. I called and they said they would be at least another 20 minutes. I called back the next day, Tuesday, and they PROMISED me it would be in on Friday or Monday. It was listed as 'New out of box. '
Didn't your colleague JUST say "You wouldn't buy a car without test driving it first right? " Which is a shame because one positive experience would have made me give her a glowing review. If I were you, I'd definitely go with a better business to purchase your furniture from. The sectional couch we selected wasn't in stock currently but we fell in love with it and didn't want to settle for a second choice. My husband and I spent $600 on a king size mattress 3 months ago, and you can already see where the mattress is sinking in where we have been laying. Very little notice was placed on the group of around 12 of us waiting, anyone of us could have walked off with merchandise, unprofessional clue #3.
A very unhappy 1st time customer. The coffee table and end tables are completely different then what we bought, there was only 3 chairs and was suppose to be 4, and the legs to the kitchen table were missing. Now it's several months later and still my item is not in stock, though l call regularly to check. He tried to give us the best bang for our buck. I now understand the only reason you could give them a 5 star review.
They do 100 day financing for those who don't know, so we essentially had three months to pay off our furniture starting August 8th. I am again told that I would be receiving a phone call to schedule an appointment to appraise my floor within the next two days. The sales guy came back and I told him I found a bad review he turned around walked away and started to pout. Then she offered a "discount" on the floor module that had been out on the floor for only about 2-3 months. And yesterday i called because the delivery men wouldn't set up my furniture. Thankfully when I called AF to inquire about my potential sofa, at 5pm one weekday afternoon, Ailim was on the other end of the call. Martin and Phil have been fantastic in helping us, they are awesome. I think I went through a lot of trouble for your incompetence. I wouldn't recommend this place to anyone. Moving to Ypsilanti and after looking at all the furniture stores in the area (i went to AA, Canton, and Dearborn), American Freight was thoroughly the best. Went into the store on Sunday to buy a coffee table set I found online. I definitely wanted to come back here because of the selection and the helpful staff. He said "When are you looking to pick it up? " I was left with no receipt or invoice.
In February we ordered and paid ($1, 162. There was no point in getting agitated towards me. I live in Jacksonville Florida and was in search for a recliner for my father in Tallahassee. Our store serves the Chesapeake, Virginia Beach, Norfolk, VA area. I called to see what they could do and yes I was upset but still not rude I explained what was going onn and she just kept saying well you bought it as is and read the note saying there was a spacE in between the cushion and the couch part I don't count that as a damage because it all it is is just a little space it's not like anything was broken.
I used to buy a lot here but no longer. If I could I would give negative stars. It's three weeks and I have heard NOTHING!! So be SURE it's what you want. I will definitely refer family, friends and anyone else looking for good quality furniture to AF.
We've just asked for a refund even though we were never given what was promised and American Freight held onto our money for months. Just moved to nashville and needed furniture since my apartment wasn't furnished. Very unprofessional. We are happy with our purchase. Right when we arrived, we were helped by Martin. Great experience & I would certainly buy from them again. The short of the story is the managers here are lying scumbags who couldn't get a job selling anything else anywhere else. Will never buy anything again.
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