This spacious sofa is a gorgeous way to fill a large living room with the style and color scheme of your choosing. In the end, they had a wonderful bed with pillow top that I had seen at Mattress Firm for $1800 that we ended up buying for $450. The C9 Custom Collection Display slightly different than photo, made by Hickory Craft, is brought to you by Godby Home Furnishings. Shar pei dove 2-piece sectional with chaise chaise black. It was really strange) I was going to stay and Google more reviews but it was boiling in there.
They have nice decent furniture. The second mattress also did not fit evenly, so we went to return it again, one day later. When I had a rip in my seam they told me it was not covered and there was nothing I could do about it. One employee in particular that really sucks is John, he's fat and thinks he's funny. At that time we were new and American Fright is just in walking distance from my house. I never anticipated buying furniture would be as schmucky as it was from this location. This mattress was still in its factory packaging and he would not return it for a mattress topper. I went to the store and met a visibly upset Craig.
They advertise one price. And yesterday i called because the delivery men wouldn't set up my furniture. This American Freight location has a lot of work to do. Supplier Spotlight - I am American Freight's newest and biggest fan!
In addition, the couch arrived torn (with the unassembled items). Phillip and Shaun at the Calumet Trace Owensboro location were so helpful with helping us pick everything out. This has been such a terrible experience. We've had everything for about a week, and it's all very nice, sturdy, and comfortable. After 4 weeks of waiting for our furniture to arrive in "stock" we requested a refund in the form of a Corp check from the corp office that takes two weeks; which we have not received. 99 warranty because one would only over $899. Sales guys pitch it as a no hassle warranty to cover your furniture for 5 years, but then when you file a claim 2 years after purchase, they claim seam tears and mechanical structure is not covered under the warranty. 00 sectional caught our eye but we knew we didn't want to pay that much. I will never shop at American freight again and I would not recommend it to anyone else! Despite giving the manager every chance I could to address my concerns, I have not received a single phone call from Eric or anyone on behalf of American Freight in regards to my damaged floor. Driving the 17 miles out to American Freight.
After explaining that I needed to change the bed from a king to a queen. As bad as I wanna slice it open just to see if its really a made mattress or something they just made themselves to make extra money?? When the driver tried to deliver it was a washing machine NOT a microwave. Premium cushions are only available on selected styles. He was very helpful and professional, and guided me on my purchase. After 3 more times of asking "are you sure you don't just want to buy this one today", "there's no telling when we will have it again this one sells fast", "the price could go up $100 if you try to come back and buy it" and a million other bs sales lines... The temp outside was 20 degrees and the temp inside (of a furniture store) was, yup you guessed it, 20 degrees, unprofessional clue #4. Sunday, our NEW furniture comes and there's a box cutter slit in my NEW chair! Problem #1 they were closed for 2 days due to inventory. Also I would like to add even though I had all the original information from the purchase the information that was submitted with my claim for damages has incorrect information and to a address I never lived in.
Now keep in mind, this is a fairly large item which won't fit in my car. So its 7:30 now and still haven't found the warehouse worker, manager is loading trucks by himself while customers are trying to buy things and the only other saleswoman has been talking to a group of guys the ENTIRE TIME! After asking for the corporate number and getting cussed out royally, he finally offered to order a new couch cover for us and told us it would take 8wks to get there. We are charged for a protection plan but that means nothing. I had to choose another set which cost three hundred dollar more.
You can also choose the style of back cushion and add optional nailheads to the arm or sofa base rail. He asked me what he could do and I said simply fulfill what you originally agreed that the table and chairs would be set up. There is no excuse for a sales person to be rude or disrespectful to a customer. 100 lesson learned I guess. The reason for me writing this review was Richard. It took a phone call with corporate to resolve all of my issues. Eric answered and told me that he has never had this happen and did not know how to proceed. I had an amazing experience at this American Freight location! He said oh i never said that but my daughter. He was prepared to purchase enough furniture to do his whole apartment. He said they were out of the mattress that came with the $1, 000 special n i could pay $80 extra n get a better mattress.
LeAntoine was great, friendly and professional. Does not speak a word to me. I had to explain they didnt sell me took my money and ordered me a product they dont have. Honestly we are afraid to go to the store as you have a very unstable character there and I am so afraid that I might actually need the police to be there if that guy Louis is there as we still need to resolve our issue. I recommend thus place over any other furniture store!
Structural or mechanical failures are not a coverage of your plan. Very unprofessional. I look outside and the delivery team is outside, no phone call notifying me in regards to arrival time. Our store serves the Chesapeake, Virginia Beach, Norfolk, VA area. There was an error sending your email. Another, Eric just left. Just go buy new stuff from a better company with honest good people and honest financing. Went in just to browse. Called this morning.
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